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Return and shipping Policy

Shipping & Returns

Shipping & delivery time

All orders within UAE are shipped within 5 to 8 working daysunless there is any logistical or technical difficulties, we will make sure to contact the customer to inform about the delay. and the delivery is free of charge

Customized Jewellery

Customized jewellery might take up to 2 weeks to ship. These jewellery are not refundable and not exchangeable. 

Engraved Jewellery and resized / adjusted jewellery are falling under customized jewellery and they can not be exchanged or refunded.

Please email contact@naijewellery.com if you any query or any urgent shipping requests. There would be additional charges for urgent requests which would start from AED 100 to AED 500 depending on the nature of the customized item.

Returns

Nai jewellery give you 7 days to return the item good condition without damage or scratch if you changed your mind. Return shipping charges will be born by the customer and credit note will be issued as store credit to be used for later purchase.

Refunds

- Refunds can be done for the cases of product defects where the item is not repairable and we can not change it with a new identical item.
- The customer must inform and contact the company within 2 days from receiving the items
- In case if you received a wrong item we will replace it with the correct item.
- in case if any issue with the received product we will make sure to do our best to keep you satisfied with the quality of the product. 
- Nai jewellery will not be responsible for items damaged or lost in transit. We do NOT refund shipping charges on returned items.

 

 For all queries contact us at : contact@naijewellery.com